Cancellation & Refund Policy
Effective October 15, 2026 · Version 2026-10-20
No refunds for change of mind, unused time or unused credits, except where required by law. This applies to membership subscriptions, AI Prompt Plus and other paid digital services unless an offering expressly states otherwise.
Cancel future renewals
Sign in and open Membership → Manage billing, AI Prompt Plus → Manage AI subscription, or Pixel plans → Manage Pixel subscription. Complete cancellation in the billing portal before your next renewal and retain the confirmation. Standalone course membership, AI Prompt Plus and Pixel can be separate subscriptions; cancel each subscription you no longer want. Cancel an Outvision bundle through its billing settings. Deleting a browser app, signing out or stopping use does not cancel billing.
Access continues through the paid period unless a statutory withdrawal, refund, security restriction or other lawful termination requires a different result. We do not voluntarily prorate unused subscription time. AI credits do not roll over and unused credits are not redeemable for cash, except where required by law. If you cannot access billing, contact support promptly for help canceling.
Required refunds and consumer protections
This policy does not limit rights concerning defective, unavailable or misdescribed services, billing errors, unauthorized charges, or other remedies required by applicable law. Contact us so we can investigate. A discount or promotional code does not remove these rights.
EU, EEA and UK customers
Where applicable, consumers generally have a 14-day statutory right to withdraw from an online service contract. Rules differ for digital content and ongoing services. We do not treat accepting these terms, signing in or accessing a lesson alone as a waiver of statutory withdrawal rights. Any legally permitted waiver requires the applicable separate consent, acknowledgment and confirmation. If no valid exception applies, your statutory rights remain available.
To exercise a withdrawal right, send a clear statement through support or to our business mailing address within the applicable period. You may write: “I withdraw from my Outvision purchase,” followed by your name, account email, purchase date and the subscription involved. No special wording is required. Legally required refunds will be handled within the applicable time limit.
Australian customers and other regions
Australian consumers retain rights and remedies under the Australian Consumer Law that cannot be excluded. Customers elsewhere retain mandatory protections under their applicable laws. This policy is not an absolute ban on refunds.
Promotions and existing purchases
Discount eligibility, redemption deadlines and renewal prices are disclosed with each offer. Unless required by law or expressly offered, discounts are not applied retroactively. These terms do not remove any more favorable rights already promised for an existing purchase.
Contact us
Outvision is operated by 36seas LLC. Business mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.
Support and billing: support@outvision.com. Privacy and data requests: privacy@outvision.com. Legal notices and copyright concerns: legal@outvision.com.
Identify Outvision and the nature of your request. For billing matters, include your account email and transaction reference. Do not send passwords, payment-card numbers or sensitive documents.